Welcoe to Rimmer Shoes! We are committed to providing you with high-quality footwear and exceptional customer service. Your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have the receipt or proof of purchase.
2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a 7- 10 days, depending on your card issuer's policies.
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@rimmershoes.com and send your item to: [Insert Return Address].
4. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Non-Returnable Items
Several types of goods are exempt from being returned. Non-returnable items include:
- Gift cards
- Custom or personalized orders
- Items marked as final sale
- Worn, altered, or damaged items
6. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
7. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@rimmershoes.com.
8. Contact Us
If you have any questions on how to return your item to us, please contact us at:
- Email:service.rimmershoes@gmail.com
Phone: +91 84399 72653
Address - Sangeeta Road Shahganj Agra Uttar Pradesh
Thank you for shopping at Rimmer Shoes! Your satisfaction is important to us, and we aim to ensure that our return and refund process is straightforward and hassle-free.